At Albury Disability Support, our management team leads with experience, integrity and care.
With backgrounds across mental health, allied health, youth work and education – and guided by lived experience – our leadership team sets the standard for calm, respectful and person-centred support across our services. Meet the people guiding our team and the delivery of our supports.
With over 30 years of practical experience in the healthcare industry, Jo began her career as a mental health nurse working in and around Melbourne. Her extensive background has given her deep insights into supporting individuals with complex mental health needs and disabilities.
Passionate about fitness, she believes in maintaining a healthy lifestyle and mindset, which fuels her dedication to helping others lead fulfilling lives. Guided by her core philosophy—”treat people how you want to be treated”— Jo brings empathy and respect to every interaction, ensuring that each person receives the compassionate care they deserve.
As the Senior Operations Manager, Sophia oversees service delivery across Albury–Wodonga and surrounding areas. With experience across diversified settings in both Melbourne and the Albury–Wodonga region, she brings a broad and practical understanding of the NDIS landscape.
Sophia works closely with participants, families, Support Coordinators and allied health teams to ensure supports remain aligned with individual goals. With a background in Health Science, Nutrition and Health Promotion, and extensive experience in the NDIS sector, she provides oversight of medication management and clinical compliance while delivering holistic, person-centred supports, mentoring teams and maintaining high service standards across the region.
As Operations Manager, Lucas oversees service delivery across Albury–Wodonga and surrounding areas. With experience across residential, community and in-home support settings, he brings a broad and practical understanding of the NDIS landscape and what quality support looks like day to day.
Lucas works closely with participants, families, Support Coordinators and support teams to ensure services stay aligned with individual goals and funding. With a background in community services and several years’ experience in the disability sector, he provides oversight of rostering, staff performance and compliance while delivering warm, person-centred supports, mentoring support workers and maintaining high service standards across the region.
As Regional Manager, April oversees support delivery across the region, working closely with participants and staff to make sure every person is getting the support that’s right for them. She’s extremely client-focused, and takes great pride in making sure her team is performing at the highest level, so participants always feel the difference.
Hard-working, warm, and bubbly, April brings genuine energy to everything she does. She’s hands-on with her team – coaching, checking in, and backing them to do their best work – because she knows that’s what shapes a positive, supportive experience for everyone ADSS supports.
As Duty Manager, Ally support the day-to-day coordination of services and works closely with both participants and staff to ensure support run smoothly. She plays an important role in maintaining a positive and supportive environment while helping them deliver consistent, high quality support.
Having been part of the organisation for several years, Ally previously led the children’s group programs, where she developed a strong passion for supporting young participants and helping them build confidence, independence and social connection. Her experience working closely with participants continues to shape the way she approaches her leadership role today.
As Staff and Rostering Manager, Riley oversees workforce planning and shift coverage across ADSS’s homes and community programs in Albury–Wodonga and surrounding areas. With experience coordinating rosters across residential and community support settings, she brings a practical, people-first approach to matching the right support worker with the right participant, every shift.
Riley works closely with support workers, Team Leaders and participants to ensure consistency, continuity and genuine rapport in every match. With several years’ experience in the disability sector, she manages recruitment, onboarding and day-to-day rostering while supporting staff wellbeing, resolving shift gaps quickly and maintaining reliable, high-quality coverage across the region.
Over the past two years with ADSS, Ebony has supported individuals to build independence, develop daily living skills, and strengthen social and communication abilities across a wide range of ages and needs. She currently works as a Team Leader within Supported Independent Living (SIL) and as a Medication Officer. In this role, she oversees medical records, coordinates health appointments, and ensures clear communication between staff, families, Support Coordinators, and allied health professionals.
Ebony supports safe and accurate medication management, working closely with families, doctors, and pharmacies to maintain compliance and best practice. She also provides guidance to staff, ensures documentation is completed correctly, and contributes to continuous improvement across the service.
Maggie supports the day-to-day coordination of services at ADSS, working closely with participants, families, Support Coordinators, and allied health teams to keep supports aligned with individual goals.
She provides guidance to staff and helps maintain a consistent, high-quality standard of care across the team. Maggie also oversees medication management, health appointments, and documentation, ensuring everything is accurate and up to date. She is passionate about person-centred care and focused on supporting participants to build independence, while also helping staff grow in confidence in their roles.
As SIL Team Leader, Gemma oversees the day-to-day running of ADSS’s Supported Independent Living houses across Albury–Wodonga and surrounding areas. With hands-on experience supporting participants in shared living settings, she brings a warm, practical approach to building routines, community connection and independence within the home.
Gemma works closely with participants, families and support workers to ensure daily supports remain safe, consistent and aligned with individual goals. Currently pursuing a Nursing Degree alongside her role, she brings a growing clinical understanding to medication support and health monitoring, while leading her team, maintaining high standards of care and fostering a genuinely home-like environment across ADSS’s SIL houses.
Our management team is supported by a passionate and highly capable team of support workers who deliver day-to-day care across Albury and surrounding areas. Together, we work closely with participants, families and carers to ensure support is responsive and person-centred.
Contact us today to explore how we can help you achieve your goals.